Frequently Asked Question
Q: How can I contact you asap?
A: Please whatsapp us at +60163981296.
Q: How do I rent the floats?
A: Choose the floats you want at BOOK HERE tab with the rental dates or you can just whatsapp us at +60163981296. We will get back to you shortly.
Q: Do I have to make payment beforehand?
A: Yes, after confirming on the availability of the floats and dates, you will need to transfer the rental amount to our bank account for final confirmation of the floats and dates. First payment first serve basis is practise in Letsplash. Payment is non-refundable and non-cancellation. If there are any unfortunate circumstances, we will use the amount as store credits for future usage.
Q: Do you send out invoices?
A: Invoice will be send out upon request.
Q: Do you provide receipts?
A: Yes. Receipts will be issued upon delivery.
Q: Do I need to pay any deposit?
A: Yes, deposit will be collected according to the floats you rent. This is to ensure that we will be compensated in case floats are damaged upon returning.Deposits will be forfieted for punctured floats , therefore please handle the float with care. :) Letsplash does not practise patched float.
Q: When will deposit be returned to us upon returning?
A: Deposit will be return to you within 1-3 working days via bank transfer. We need time to check the float condition by making sure the floats are not punctured or damaged in any way.
Q: Where are the collection points?
A: You may collect your floats at Jalan Batalong, Kuchai Lama. Delivery can be made upon request and availability at a fee.
Q: Do you check the floats before handing over to us?
A: Yes! Definitely. As we have to check the floats after the previous renters had return to us. This way, we are also ensuring that the next renter will get their floats in good condition.
Q: What if I want to rent them for more than 7 days?
A: For an extra day, we charge RM5 per day . For eg: Popsicle for 10 days will be RM60 + RM15= RM75 in total.
Q: What if I want to rent them for 2 or 4 or 6 days?
A: For rental of 2, 4 and 6 days, prices will be according to the 3,5,7 days rental price. For eg: rental of 6 days, price will be the same for 7 days rental price. We count from the day you collect until the day you return. Sorry we don't count by hours.
Q: Any discount for bulk rental?
A: Yes! For events/parties rental of floats, please contact us at 0163313362 or email us at email@example.com
Q: Any discount for bulk purchase or wholesales?
A: Yes! Please contact us at 0163313362 or email us at firstname.lastname@example.org
Q: How long do you take to ship locally?
A: We aim to deliver as soon as possible, preferably within 3 days via courier! For urgent orders, please contact us at +60163981296. We will try to deliver to you on the same day if we have the design you want instock within Klang Valley.
Q: Why are there floats that are similar to yours selling at a lower price?
A: There are all sort of similar designed floats around. However! They might be cheaper due to poorer quality, and especially different dimensions! Thus, poorer quality = lower cost and lower price. So buy them at your own risk! All pictures are taken by ourselves or customers so they are all trues to pictures:)